ABOUT US

What do these world class organisations have in common?

Grant Thornton, NHS England, Johnson & Johnson, Alpharma, Amersham Biosciences, Arjo Wiggins, Christofle/LBDe, WH Smith Business Supplies/Niceday, Sun Life Assurance of Canada, Dun & Bradstreet, Rank Xerox, TSB Trust Company, Hambro Life Assurance, SavaCentre, British Credit Trust… to name but a few.

They have all used our services to help bring order to challenging situations, full of complexity and ambiguity.

What we do

We are different, very different!

You see, we enjoy helping our clients solve complex project challenges and problems.

We use our extensive real-world experience to identify what can be improved or delivered and then, if required, work with you to implement the changes; this means you quickly get back (or stay) on track and still deliver against previously agreed or revised expectations.

For over thirty years we have been helping senior executives cope with complex organisational change, in diverse organisations right across the EMEA region... often as part of a regional European or global Team.

Our Senior Director, Robert Toogood, is a Critical Friend and Trusted Advisor to boards and executive teams, who enjoys partnering with organisations facing digital and operational resilience challenges, especially where compliance remediation, crisis turnaround or governance gaps requires independent, senior-level expertise. Operating on a flexible, fractional basis, he brings proven capabilities in technology and programme risk management with a focus on pragmatic solutions and hands-on delivery.

Robert's real-world compliance remediation and turnaround experience spans over thirty years, based on a successful systems and project management background working on digital transformation and M&A programmes with clients across Europe, Middle East and Africa (EMEA). Prior to that, he started his career in the banking sector when he worked for NatWest Bank and SG Warburg before spending time in other highly regulated sectors such as financial services and healthcare.

His broad digital and operational resilience experience begins in 2002, initially with Johnson & Johnson and their business continuity activities within the UK (and later involvement with Sarbanes-Oxley (SOX) compliance and pandemic planning preparations). Since then, his experience has expanded with other clients into areas such as data governance, compliance, privacy (including GDPR), data analytics, cyber, third-party risk management (TPRM), holistic GRC, and artificial intelligence. Also, as part of a commitment to lifelong learning, he's started an AI Leadership Skills Bootcamp at the University of Portsmouth to enhance and extend his real-world AI expertise to better support clients with their compliance challenges in this increasingly important area.

This breadth and depth of experience allows him to seamlessly transition between different roles within an assignment when needed, from strategic advising to hands-on execution.

Robert believes very strongly in the importance of working in partnership and not in isolation from his clients; listening to their needs and not imposing pre-conceived solutions, taking time to properly understand the context in which they operate and only then, using his experience to provide innovative solutions and support.

How we do it

When working with clients, we use our five-step ORDER™ approach to help them with their problems and challenges. As part of this approach, we focus on the effective use of real-life experience and international best practice, through a pragmatic and sensitive application of this knowledge aligned with the unique needs of each client.

We passionately care about our clients' problems and challenges, and work in partnership with and not in isolation from them. We don't impose pre-conceived solutions, and take time to properly understand the context in which they operate.

All of this enables us to provide a personal service that is independent, confidential and totally flexible.

How we can help

We bring order to organisational change; in particular, we love the uncertainty, complexity and ambiguity you always find in these environments ... we troubleshoot and particularly relish fixing organisational things that are broken and need mending. 

Clients have previously looked for help with:

TURNAROUND: recovering strategic initiatives failing to deliver on expectations;

ASSURANCE: reviewing effectiveness of key activities to ensure fit for purpose;

IMPLEMENTATION: organising more effectively to implement change;

SUPPORT: achieving full potential during period of significant change or challenge;

RESEARCH: finding out more about some new or existing area of interest.

We enjoy our work and hope you will too!