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Importance of recognising hidden patterns in conversation

Change ManagementImportance of recognising hidden patterns in conversation: first step toward more effective executive leadership.


Extract from strategy+business – Art Kleiner:

Every once in a while, you meet someone who really knows how to “read a room.” This is the individual, usually a seasoned executive leader, who can walk into a tense meeting and sense why two would-be collaborators are butting heads, why a third manager hardly speaks, and why a fourth seems to be protecting some unspoken priority. Then, with a few words, the room-reader can defuse the problem, get people back on track, and move the team to a new level of productivity. When this type of work is done with an executive team, it can have invaluable impact, rippling out to the rest of the organization. At all levels, the ability to read a room and act accordingly is considered a rare and special gift, innate and not teachable. Many people who have this gift admit that they don’t know how to teach it to others.

Copyright 2013 Booz & Company Inc. All rights reserved.

More … http://www.strategy-business.com/article/00154?

Jan 18 2013

Change Management

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